Shipping, returns and warranty
Last updated 14 September 2026
Orders placed on Amazon
Shipping. Every resplabs product is shipped by Amazon from its own fulfilment centres. Prime members get Prime shipping. Delivery times, shipping costs and tracking are all handled inside your Amazon account.
Returns. Amazon's standard return policy applies, currently 30 days from delivery for most items, started from "Your Orders" in your Amazon account. Amazon issues the refund. You don't need to contact us first, though you're welcome to if something's wrong and you'd rather we fix it directly.
Damaged, defective or wrong item. Start an Amazon return, or email us at info@resplabs.com with your Amazon order number and a photo. We'll replace it or refund it, whichever you prefer, and we'll want to know what went wrong so it doesn't happen again.
Hygiene items. Cushions, liners, filters, tubing and wipes that have been opened and used can't be restocked, but Amazon will still process the return and we eat the cost. If a product didn't fit or didn't work, that's on us, not you.
Warranty
All resplabs products are warranted to be free from defects in materials and workmanship.
Consumables (filters, cushions, liners, wipes, chinstraps, tubing and other replace-on-schedule parts) are sold in packs you work through over months. If any unit is defective when you first open and use it, we replace the pack. That promise runs for 12 months from delivery, so a filter opened in month eight is covered the same as one opened on day one. Normal wear from use isn't a defect: cushions soften, filters load up, liners thin out. That's the product doing its job, and it's why we sell them in packs.
The Freedom battery and its cables and adapters carry a 1-year warranty from delivery, the same warranty stated on the Amazon listing. It covers failure to hold a charge, failure to power a compatible machine, and physical defects. It doesn't cover damage from drops, water, misuse, use with equipment the battery isn't rated for, or a pack that's been opened or modified. Normal capacity loss over hundreds of charge cycles isn't a defect.
To make a claim, email info@resplabs.com with your Amazon order number, a description of the fault, and photos. We'll send a replacement or refund the purchase price. That's the whole process. This warranty gives you specific legal rights, and you may have other rights that vary by state or province. Where the law implies a warranty we can't exclude, its duration is limited to the express warranty period above where the law allows.
Orders placed on the old resplabs.com store (before September 2026)
Until September 2026 resplabs.com took orders directly through Shopify. Those orders are still supported:
- The 30-day return window from those orders still applies if you're inside it. Email us with your order number and we'll send a prepaid return label.
- Warranty terms above apply to those orders too, measured from your original delivery date.
- Order history and receipts: email us and we'll send a copy.
The old Shopify return address (Mabelvale, Arkansas) is no longer in use. Don't ship anything there. Wait for the label we send you.
Where we ship
Amazon.com ships within the United States (and to some international destinations under Amazon's export program). Amazon.ca ships within Canada. We don't currently sell into the EU or UK.
Questions
info@resplabs.com or 1-888-709-7377. We reply on business days, usually the same day.